We asked Roadway to ship a sound console in a wheeled Anvil case from Texas to Oregon. We described the shipment as business to business (as the church meets in a business complex shared with other businesses).
We requested and paid for a truck with a lift. When delivered, the driver asked if the shipment was for a church. I said yes. He made a notation and left.
The final bill included an additional 25% charge because we are a church. We contested to several persons at Roadway, each expressing that they understood and that they would have someone from management respond to our complaint. No-one ever called. They charged an additional $103 to my credit card.
We did learn, in the process, that if the driver had crossed the door-threshold while helping us push it into the building we would be charged an additional $300. Roadway did not forewarn us of either charge at any time. Don't believe the quote from Roadway.
They will add additional charges at their discretion that you cannot contest. When I told them I would not pay and would cancel the card, they advised me that they would come after me to destroy my credit.
This reviewer shared experience about problems with payment and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with Roadway Express. The most disappointing about sound console shipping at Roadway Express was surcharges Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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