We just returned from a trade show and shipped our 7 crates via Roadway. Unfortunately, not all our crates returned. Now after extensive research on OUR part we have learned all 7 crates did arrive here in Louisville, KY. However, upon leaving their main checkpoint only 6 arrived to our office. It just so happens that the crate that is missing contained our flat panel televisions.

The situation is very obscure, the driver signed for 7 crates yet only delivered 6 of them. Roadway's claim is they "just don't know what happened. Advice: Use well known carriers in order to avoid these costly headaches!



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1. Written by a rdwy biller, on 02-01-2009 00:56

rdwy insures all shipments up to a certain amount. if the driver signed for 7 crts and only showed up with 6, that is their mistake and not yours, the insurance should have taken care of your loss. i would suggest talking to your customer service rep and demanding repayment for your loss.

Comments on Roadway freight loses our crate and provides horrible customer service

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